Return and warranty conditions

Product Warranty

The warranty terms and conditions of the product manufacturer or Mriya cosmetics store apply only to products with warranty cards. You receive a warranty card with detailed warranty conditions together with the purchased product at the time of purchase. Warranty service and return of goods does not apply to products established by law. If you have any questions, please contact us at +995 595 88-11-89

Product Replacement

We will replace the purchased product if:

  • The product has a manufacturing defect (mechanical damage is not considered as such)
  • During the order fulfillment, our store made a mistake, as a result of which you received the wrong model and/or product that you paid for.
Политика возврата в магазине косметики в Батуми Mriya

Return of goods

List of categories of goods that are not subject to exchange/return of quality goods:

  • Medical and hygiene items, perfumes and cosmetics;
  • Textile products and decorative goods (including New Year’s accessories);
  • Wires, wire, cables;
  • Individually measured goods;
  • Dishes and kitchen utensils;
  • Household chemicals;
  • Uniforms and leisure goods;
  • Stationery and toys;
  • Discounted goods

Important notes

  • When returning goods, you must confirm the online payment receipt or any other supporting document, and also have the buyer’s ID and the purchased product with you.
  • In some cases, the buyer must fill out the appropriate form to return the goods. The approximate time for reviewing the application is up to 30 calendar days.
  • In case of return of goods, the cost of the original transportation is not reimbursed.